SHIPPING & RETURNS

AUSTRALIA:

We provide FREE delivery (no minimum order required) within Australia through Australia Post, 1 – 5 business days for metropolitan areas (may take longer for country areas).

Every effort is made to have your parcel delivered on the following business day, depending on your delivery address.

Please be sure to indicate your daytime address or otherwise your package will be available for pick up from your nearest post office (packing slip will be dropped at your address with the pick up details).

REST OF WORLD

Deliveries for the rest of the world are made using Australia Post's international express rates and may take between 5 - 10 business days.

PLEASE NOTE:

• Your order will be dispatched within 24 hours of the next business day of payment receipt. If there are any delays due to out of stock products we will notify you as soon as possible and you have the option of changing or cancelling your order.

• We deliver products world wide. Shipping times are estimations only

• Brooklyn Project is not held responsible for delivery times, all times are indications given by Australia Post, and will not be responsible for any additional taxes or duties incurred by your country

AT BROOKLYN PROJECTS YOUR SATISFACTION IS OUR HIGHEST CONCERN.

Our items are checked thoroughly before they are sent. Although our products are of high quality things don't always work out or you may have purchased the wrong size or colour. If for any reason you’re dissatisfied with your retail purchase, you can return the merchandise for a full refund less postage costs – no questions asked. This does not apply for custom orders.

All retail items returned for exchange or a credit note must be returned in new and an unused condition, in original packaging, labels intact and unworn, and a copy of your receipt should accompany the returned item – This doesn't mean that you can't try the item on, rather that it cannot be 'worn'.

With all custom items where stock is not held, garments cannot be replaced for sizing errors. Please be sure sizing is double checked against our sizing charts before making a purchase.

Please contact us by emailing info@brooklynproject.com.au or phone on 03 9325 1766 to notify Brooklyn Project of your intentions.

IF RETURNING AN ITEM

• You must indicate your intention to exchange / return within 7 days of the date of delivery.

•  In the case of items being exchanged, we will re-send the new item free of additional carriage charges.